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Manager, Caregiver Service Delivery in Singapore at Agency for Integrated Care

Date Posted: 9/12/2018

Job Snapshot

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Job Description

  • Oversee the financial payment and grant governance functions to ensure efficient handling and processing of grants application
  • Lead the teams in the handling of client enquiries, appeals, feedback and complaints; and in engaging clients to understand their needs and concerns
  • Lead the grant disbursement team to ensure prompt and accurate disbursement of grants; and in ensuring compliance with internal controls and governance framework
  • Drive efforts to enhance internal operations, systems and processes to improve the quality of service, efficiency of operation and governance of grants
  • Develop the payment/processing/system framework and processes
  • Seek cross-sector collaborations with other agencies to improve the processes and strengthen the grant administration
  • Provide leadership to a mid-sized team and the development of team competencies

Job Requirements

  • Degree in any discipline with minimum 10 years of relevant managerial experience with significant exposure to customer relationship management or grant operation management in the public sector or private sector in health or social care industry
  • Able to balance operational demands and higher policy considerations
  • Good project management and organizational skills; strong analytical, writing and research skills; and aptitude for problem solving including numerical analysis
  • Able to communicate effectively verbally and in writing
  • Team player with high level of initiative and strong interpersonal communication skills