Assistant Manager/Senior Executive, Customer Experience Department in Singapore at Agency for Integrated Care

Date Posted: 7/14/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Singapore
  • Job Type:
  • Date Posted:
    7/14/2020

Job Description

  • Conduct service gap analysis on various touch-points to understand the challenges clients/staff face on ground
  • Perform bench-marking research to identify best practices
  • Collaborate across functions/agencies to develop integrated approaches for improving customer experience for clients and caregivers; and to ensure adherence to service standards stipulated
  • Support in planning and executing service improvement initiatives and tracking its effectiveness.  These include but are not limited to designing and facilitation of workshops, campaigns and process improvement initiatives
  • Support the development of training programme and administration function
  • Provide secretariat support to the Care Navigation and Transition work-group or other assigned committees

Job Requirements

  • Degree in any discipline
  • At least 2 years of working experience in customer service and/or quality service management
  • Good verbal and written communication skills
  • Strong analytical, organisational and planning skills with an eye for details
  • Strong problem solving skills and able to multi-task under tight deadlines
  • Team player with high level of initiative and able to work independently
  • Proficiency in Microsoft Office applications
  • Proficiency in Visio is an advantage