Senior Executive/Executive, Quality Improvement in Singapore at Agency for Integrated Care

Date Posted: 11/21/2019

Job Snapshot

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Job Description

  • Plan, organise and facilitate Quality Improvement (QI) projects that support community care providers to improve quality of care for the elderly and organisational effectiveness, which includes:
    1. Preparing for QI workshops including familiarizing with best practices, current practices of participants and gathering data to quantify the key issues and challenges faced;
    2. Applying and customizing QI methodologies to suit the needs of the projects to achieve the desired objectives;
    3. Planning and organizing the QI workshops;
    4. Following up with participants after the workshop to monitor implementation of action plans, data collection and analysis.
  • Drive, facilitate and manage initiatives and events to strengthen community care leaders' skills and knowledge in driving quality within their organisations.  For example,
    1. Engaging community care leaders to understand their needs and develop initiatives in support of gaps they identify;
    2. Planning and facilitating platforms for senior management members to share and learn, such as the Director of Nursing network meetings.
  • Identify and facilitate the spread of best practices in order to strengthen culture of quality and safety in the community care sector, including:
    1. Developing new approaches or programmes for building culture of safety across the sector;
    2. Managing the Excellence Awards recognition programme;
    3. Coordinating events for celebration and sharing of quality projects;
    4. Showcasing providers' achievements through media and mosaic publication.
  • Prepare reports and give presentations to update management and other key stakeholders on progress of projects, budget utilization and achievement of KPIs.
  • Continuously find ways to improve processes within the department and division.
  • Undertake any other duties as directed by your supervisors.

Job Requirements

  • Degree with at least 1-2 years of work experience and preferably relevant experience in project management and quality improvement.
  • Experience in QI methodologies (e.g. LEAN, Plan-Do-Study-Act, Root Cause Analysis) would be an advantage.
  • Good project management skills and meticulous.
  • Empathic and analytical with good interpersonal and written communication skills.
  • Able to work independently and in a team.
  • Proactive and self-motivated, with the ability to adapt well to a fast-paced and dynamic environment.